Useful Information

The following information is here to help you. But please remember that the best advice will normally be available from our highly knowledgeable staff.

Consumer Protection

Your holiday is properly and fully protected as required by the Package Travel, Package Holidays and Package Tours Regulations 1992. As we tailor-make every single holiday we have bonding arrangements to cover flight-inclusive holidays as well as holidays where flights are not arranged by us.

A) Flight-Inclusive Bonding: We are licensed by the Civil Aviation Authority and hold ATOL Number 7159. This ensures that in the event of our failure your money will be protected; if you are on holiday at the time, arrangements will be made for you to complete your holiday and return home. We, or the suppliers of the services you have bought, will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

B) Flight-Exclusive bonding: Your holiday is further protected by our membership of ABTOT (Membership Number 5197). As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), African Explorations Ltd has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992. In the event of African Explorations Ltd’s insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with African Explorations Ltd. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.

The African Travel & Tourism Association (Atta)

The African Travel & Tourism Association (Atta) is a trade association that promotes tourism to Africa from all corners of the world. Recognised as the Voice of African Tourism, Atta serves and supports business leaders in Africa representing the elite buyers and suppliers of tourism product across 22 African countries.

With over 500 members, Atta acts as Pan-Africa’s largest network of tourism product covering not only accommodation, transport and travel specialists in Africa, but a formidable selection of tour operators, representation and PR companies in Europe, USA and worldwide promoting tourism to Africa.

Foreign Office

Website details for latest information and updates from the Foreign Office. The FCO promotes British interests overseas, supporting our citizens and businesses around the globe.

The Foreign & Commonwealth Office (FCO) has a worldwide network of embassies and consulates, employing over 14,000 people in nearly 270 diplomatic offices. We work with international organisations to promote British interests and global security, including the EU, NATO, the United Nations, the UN Security Council and the Commonwealth.

www.fco.gov.uk

Medical Information

First stop for information on travelling to any country ought to be the The National Travel Health Network and Centre (NaTHNaC) provides health information for both health professionals and travellers. The information has been compiled by the NaTHNaC clinical and scientific team, and is updated regularly. On these pages you will be able find information about:

  • Health risks in your destination country: Country Information Pages
  • General health and safety advice: Health Information Sheets
  • Reports of disease outbreaks: News and Outbreak Surveillance Database

www.nathnac.org/travel

Masta are able to give the most up to date information regarding Malaria. Telephone number 0207 631 4408 and website masta travel health.

Please refer to your General Practitioner for inoculations and vaccines.

Another helpful website is Fit For Travel, which is fitfortravel.scot.nhs.

Travel Insurance

It is a condition of booking with us that you have current travel insurance at the time of travel. This should include repatriation in case of emergency and should also be valid from the time of booking to cover any unforeseen event that might incur a cancellation and loss of deposit or full holiday cost. Please always check inclusions and exclusions, maximum holiday cost limits, activity limits and other details before finalising your insurance – annual travel insurance and family policies can often be much cheaper than taking out more than one single trip policy in a 12 month period.

In the UK, Gold Cover Insurance Services has been providing quality travel insurance for a long time. They have a range policies to suit most needs and can also provide cover for various types of activity holiday. Call Gold Cover on 01892 555666 , stating that you are a client of the Explorations Company for an immediate quote and cover, or go to the Gold Cover website.

In the USA many clients have recommended the services of One Earth Travel Insurance, the owner, Pari Morse, can be contacted via info@1earthtravelprotection.com or One Earth's website. One Earth will tailor quotes to suit individual travellers but note that insurance should be taken out within a short time (14-21 days) of finalising the vacation if pre-existing medical conditions or financial cover is to be included. We can make the initial contact with One Earth on your behalf otherwise please let One Earth know that you are a client of ours to access negotiated discounts.

For those travelling from other origins in the rest of the world we have links for travel insurance with global providers, please ask us for further details.

Visa Service

Please check whether you require a visa for the country that you are travelling to. We can offer advice but, as we are unable to actually obtain visas on our client’s behalf, we have an arrangement with CIBT/Visa Central, a visa facilitiation business with offices in 11 countires including the UK and USA, to assist our clients. Visa Central can be contacted as follows:

In the UK:

Website: www.visacentral.co.uk

Telephone: 0844 381 4798

Email: info@visacentral.co.uk – please mention The Explorations Company to obtain any discount.

In the USA:

Website: www.visacentral.com

Telephone: National Customer Service Center: 800-929-2428 Hours of Operation: Monday-Friday; 7:30 a.m. to 8:00 p.m. (Central)

Email: customerservice@visacentral.com – please mention The Explorations Company to obtain any discount.

In the past we have also found Action Visas, London, (www.actionvisas.co.uk ) or The Visa Service (www.visaservice.com) to be helpful.

World Weather

Supplied by Accuweather. Established in 1962, is the World's Weather Authority. They provide local forecasts for everywhere and in over two million locations worldwide. We also provide our products and services to more than 175,000 paying customers in media, business, government and institutions. Our headquarters in State College, PA, is home to the greatest number of forecast meteorologists in one location anywhere in the world.

www.accuweather.com

Airport Information

Find out the latest details on hand luggage in particular.

Heathrow Airport Holdings Limited (formerly BAA) owns and runs London Heathrow Airport, Britain's aviation hub, as well as a number of other UK airports - Aberdeen, Glasgow and Southampton.

Bags, Travel Wallets and Luggage Labels

Our bags, travel wallets and luggage labels are all sustainably hand-crafted in Africa utilising the skills of the “Antassia” Maasai / Mukogodo ladies in Northern Kenya.

Throughout Africa & India and South America, when travelling by light aircraft, there are strict luggage restrictions with a maximum of 15kgs being usual. We can of course advise on this but the most important stipulation is to have a soft, carryall bag without wheels which will best mould to the small, curving underbelly pod of the aircraft.

Our soft carryall bags have been specially made in Africa. Being hand-made the dimensions vary slightly but are approximately:

L              600mm

W            315 mm

H             280mm

They have a double carry handle with a shoulder strap and a handle at each end. One side has an external zip-&-flap pocket, the other just a slip pocket. There are no pockets internally.

undefined

We will include our bag in your costing, part of which will form a donation to Antassia, on request – this is an excellent way to not only make sure that your luggage is suitable for light aircraft flights but also to own a beautiful product, crafted in Africa, for use long after one returns from a safari!  

Antassia is a grass roots initiative which empowers the Maasai women of Kenya by teaching them to utilise their traditional beading skills to make beautiful bespoke pieces in the form of bags and other accessories; thereby creating a sustainable source of income for themselves and their families. Please ask us for more information on this as well as the many other projects that we support, both directly and through donations made by our wonderful clients.

We also recommend the following company which stocks excellent safari products as well as alternative bags; we will send you a voucher to obtain a worthwhile discount or just quote The Explorations Company:

www.thesafaristore.co.uk

Clothing

Travelling Light - the UK's leading retailer and manufacturer of hot weather travel clothing and accessories for men and women, all year round.

The key to a successful hot weather wardrobe is a selection of cool separates that mix and match to make a range of outfits that encompass a multitude of occasions.

For more information go to www.travellinglight.co.uk

Alternatively you can go to www.thesafaristore.co.uk  who will give you a discount through if you mention our name.


The Explorations Company, where no two journeys have ever been the same

We're Here to Help!

We're friendly and available to chat. Reach out to us anytime and we'll happily answer your questions.

About You

About your journey

How many people in your party?

Adult
Children under 12

‘Greetings. this has turned out to be a paradise in so many ways....so a big thank you from us.

Wonderful support from your company over here....we were met at the airport (with flowers!!!!!) and introduced to our personal guide who is fabulous. Can't get over the attention to detail ....cool flannels, chilled water, fresh juice on arrival, bag full of thoughtful goodies for our trip, wonderful rooms with bathrooms bigger than our bedroom at home(!) and we were upgraded to a suite and as I write we are listening to tropical birdsong as we look out over the lagoon from our balcony. Wow!!!!!

I could go on but I'll spare you.

Thanks a million

Judy and Mike’

28years-badge-white.png

Premium service from one of the world's most knowledgeable travel companies

24/7 Emergency contact number

Your holiday is fully protected by the Package Travel, Package Holidays & Package Tours Regulations 1992

Flight-Inclusive Bonding: We are licensed by the Civil Aviation Authority and hold ATOL Number 7159

Flight-Exclusive bonding: Your holiday is further protected by our membership of ABTOT Membership Number 5197

logo